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Category FAQ Question FAQ Answer
Need to report a machine breakdown?
If your machine has broken down or you are experiencing a technical fault please call 03301 340 101. The Central Service Hub will require the following details to help resolve the issue as quickly as possible:

  • Fleet or serial number, normally located on the side of the machine or on the LOLER plate (which is near the ground controls)
  • Hiring company name or if it's a third party we need the actual customer to contact us where possible
  • Site contact name and telephone number
  • Fault

Contact Information
If you need to call us to speak to us directly:

  • Hiring MEWPs including van mounts - 03303 115 105
  • Hiring Truck/Track Mounts - 03301 340 205
  • Training - 03301 340 201
  • Credit Control - 03301 340 204
  • Machine Sales - 03301 340 202
  • Machine Breakdowns - 0330 134 010
Require Supplier Forms (PPQ Information Pack) information?
Our comprehensive PQQ pack includes all the standard information necessary in regards to your MEWP hire. For specific requests please fill out our contact us form.
How to open an AFI account in 4 easy steps.
Opening an AFI Account is a simple, four-step process.

  • Step 1: Submit your email address you want associated with the account, and whether you are a sole trader.
  • Step 2: Enter your personal details (name, job title, and contact numbers).
  • Step 3: Enter your company details – this will include a company search, invoice address contact information, your company type, and where you are located.
  • Step 4: Press submit. Once approved, you will be able to hire using our online portal, via phone, or by simply getting in touch with your sales representative.
What is Hired in Plant Insurance
Hired in Plant Insurance is an insurance that covers you for hiring in plant equipment e.g. a scissor lift, if you wish to take a policy out for this you would need to speak to your insurance company. Alternatively we offer two indemity schemes; AFI All Risk and Damage Waiver
How much is the average MEWP hire cost?
MEWPs are often hired out on a weekly hire rate, but we offer long term hire. The cost of hiring a MEWP will depend on a number of factors such as:

  • The height you need to work at
  • The fuel type of the machine
  • The type of machine you will require to gain access
  • To easily find out how much it will cost for you to hire the machine you require, view our machine range and calculate a price here.
Do we offer out of hours and weekend hire?
Yes we do! We understand that not all businesses work 9 to 5, 5 days a week, so we offer weekend and out of hours hire on all of our machines.
Can I hire a MEWP online?
Yes you can! We have an online AFI portal and an AFI App where you can hire a machine online in minutes, 24/7. Our online services also give customer’s access to Invoices, LOLERs, PDIs, Live Contracts and Recent Contracts.

Already an AFI customer? If you have already registered for an AFI trading account (or received a quote) you would have automatically received an email asking you to activate your AFI Online account. However if you haven’t activated your online account, you can do so here

New to AFI? If you don’t have an AFI trading account you can open an account here. You will automatically receive your online account details once your trading account has successfully been set up.

How do I get the best price for MEWP hire?
We offer competitive equipment hire rates to our account holders. You can open an account here.
What are your truck mounted cherry picker or spider lift hire options?
All of our truck mounted cherry pickers and spider lifts are available to hire with a fully trained and highly experienced operator. We also offer a self-drive hire option on a small selection of our truck mounts and on our full range of spider lifts. Self-drive hire is available on our 21 metre truck mounts with a valid UK driving license and category 1b IPAF license and appropriate vehicle insurance. All spider lifts are available to hire on a self-drive basis. Please see the question above for information on ensuring you are adequately trained to operate a self-drive hire.
What should I do if I need to cancel my Wilson Access truck or track order?
If you need to cancel your hire, contact our hire desk team on 01924 601 113 or email us at To view our cancellation policy click here.
How do I hire a truck mounted cherry picker or spider lift?
Once you have selected the access platform you would like to hire you can call our team on 03301 340 201 or you can log into your online account and order a selection of machines directly online. Our team is always happy to offer advice if you are unsure which machine is the most suitable for your project, or if you need to arrange a site survey.
How much does a spider lift cost to hire?
Our daily hire rate guide varies depending on the spider lift machine and duration of your hire.
How much does a truck mounted cherry picker cost to hire?
Our daily hire rate guide varies depending on the machine and duration of your hire.
What is our 'MEWP Service Level Pledge'?
Our MEWP Service Ledge Pledge is where we are committed to fulfilling cherry picker orders without the requirement for you the customer to check availability:

  • We aim to deliver 50% of our machines with 24 hours notice
  • We aim to deliver a further 30% of our machines with 48 hours notice
What is our 'Super-Set Service Level Pledge'?
Our Super-Set Service Level Pledge is where we will undertake to deliver any Super-Set machine under "Available" status within 48hrs (or 72hrs if the machine requires a 48hr movement order), providing the delivery site is within 50 miles radius of the nearest AFI depot. Read our full Super-Set Service Level Pledge here
Where can I track delivery/collection of my machine?
You can track the delivery and collection of your machine hire in real time here by using your contract number. With our online tracking feature you are able to see where the unit is on route at any time, quickly and with ease.

If you don’t have your contract number to hand you can find this in your AFI Online portal or AFI App and you will also find the tracking link available on your delivery and collection email confirmations.

Do I need to clean equipment before returning it?
Yes, we do ask that you clean the equipment at the end of hire. If the equipment is returned dirty then you will be liable for reasonable cleaning charges
How long does a battery last on an Electric Machine
You should get a full day's use from an electric scissor lift or self propelled boom. Generally though, you will get around 2-3 hours of continuous use, however this is prolonged by charging on breaks and turning the equipment off once in position. We run full IPAF training courses daily and recommend you attend one of our courses to ensure you are using our equipment safely and efficiently.
Making you and your MEWPs ready for the cold
1) Keep machine batteries warm. In winter, the likelihood of a cold battery causing a machine to not start is high on the list. If you move the machine to an area which is above 6 degrees Celsius, you should be able to start charging again.

2) It might be simple, but staying warm means you can operate the machine functions safely.

3) Watch out for icy / slippery areas. MEWP gradeability should be paid extra attention in these months, and if you suspect the machine might slip, please use dry levelling plates to prevent this.

4) Clear the ground of snow and ice. This enables you to see what potential dangers beneath and prevent slipping.

5) Always check the ground quality. Rain can cause machines to tip over, sometimes with deadly results.

6) Ensure that the site is well lit before operating machinery. Shorter hours can bring dimly lit working conditions which increases chance of injury.

7) Have plenty of breaks as these help you reduce fatigue and cut down on mistakes.

Do I need any charging leads or transformer?
You will need a transformer and lead to charge any electric machines
Need to off hire your machine?
You can off hire your machine 24/7 via the AFI Online portal or the AFI App by selecting the machine currently on hire in your online account by selecting ‘off hire’. You will receive an automatic email confirmation once successfully off hired.

Alternatively, you will need to phone us to off hire the equipment, obtain an off hire reference and arrange collection.

Who is responsible for the equipment when I offhire it
You are responsible for the machine until it has been collected, and must ensure it is immobilised and stored securely
What are the Terms and Conditions of hiring from Wilson Access?
Wilson Access operates by the hire terms set by the Construction Plant-hire Association (CPA). Read more on the CPA terms and conditions of plant hire. You can download a copy of the CPA terms and conditions here.
Do you offer site surveys for powered access platform hire?
Yes we offer free site surveys. Time is money and the last thing you want is to arrive on site to find that you don't have the right equipment for the job. Our free site survey service ensures that all our powered access platform hires run smoothly from initial enquiry to job completion. Avoid costly delays to your job by trusting in our professional team, who will survey your site and make the right decisions for your powered access platform hire, however unusual or awkward the job. You can have the peace of mind that your job will start on time, every time, with the truck or track mount in place.
Need to view a machine's LOLER Certificate?
You can view a machine's LOLER certificate, quickly and efficiently via the AFI Online portal by going to'‘my account'-> 'live contracts'->'contract documents'.
What applications are cherry pickers useful for?
Cherry pickers are used in a wide variety of applications to enable personnel to work at height:

  • Accessing areas of height in confined spaces
  • Working indoors, as the electric options provide clean burning fuel and non-marking tyres
  • Reaching over an obstacle or barrier
How do I select the right machine for the job?
When deciding which powered access machine is right for the job you should consider the following key factors:

  • What is the access to the site
  • Width, height and ground condition restrictions
  • Height and outreach required by machine

You can also consider enrolling yourself or relevant colleagues onto the IPAF Site Assessment (for MEWP selection) Training Course offered by our training division UTN Training. This half a day eLearning course guides candidates through the process of determining the optimum MEWP for a given task. The course is theory-based only and incorporates an exam and on successful completion a certificate will be granted to the candidate
We can conduct site surveys remotely. To enable us to do this please contact us using our contact us form with the information listed above which will greatly assist us"

Can you move a cherry picker when up in the air?
Ensure that the cherry picker you are using is designed for it to move with the platform raised or extended. There are many machines which are designed with this function in mind, but please check before you hire.

Not only this, but you should also walk the route before you use your cherry picker. Although you will have made many assessments of the site prior to your hire, a continuous risk analysis is important to maintain safety. It ensures that any uneven surfaces, overhanging power lines or loose tree branches, and other obstacles are accounted for.

If there are any uneven surfaces on the route, bear in mind that any knocks or shakes will be magnified in the basket and this could be a danger to any workers on the platform. Catapulting is a real hazard of working at height and steps should be taken to minimise this.

Moving over uneven surfaces could also cause the machine to become unstable. If possible, choose another route or lower the boom before crossing those sections.

Never move any MEWP up or down a slope with the platform raised. The centre of balance of the machine moves up when the platform is raised, making it much easier to topple on a slope which would be easily traversed with the platform lowered.

How much can I carry in a cherry picker?
Cherry pickers have a 'safe working load' (SWL) set by the manufacturer. This is how much the combined weight of the worker and tools the machine can lift into the air. Too much weight means the cherry picker can become unstable, so it is important to keep within the weight limit for safety.

All the machines in our fleet have their safe working load listed. On average, the small to mid-sized machines can carry 200-230kg. As the machines get larger, they can carry more weight.

However, if you require any lifting of greater than 300kg, you will probably require a truck mounted cherry picker for the outriggers and stabilisers. For example, our Palfinger P750 - 75m truck mount has a SWL of 600kg, whereas the JLG 1850AJ, one of the largest cherry pickers in the world, has a SWL of 227kg.

What is the difference between platform height and working height?
Platform height is the maximum height the base of the cage reaches when the platform is fully elevated. Working height is considered to be the maximum height an individual can reach whilst stood in the platform, when it is fully elevated. Broadly speaking in the industry, 2 metres is allowed for in addition to the platform height to create the working height. For example, a machine with platform height of 8 metres is considered to have working height of 10 meters.
Which cherry picker do I need?
With so many new and used access platform options available, it can be tricky to know which one is best for your particular application. We are able to source the exact new or used machine to suit your specific needs.
How can I transport a scissor lift?
Transportation methods, as with all MEWPs, are weight dependant. The smaller, lighter scissor lifts can be transported in box trailers, however, the bigger, heavier scissor lifts will need to be transported on a suitable plant trailer.
How many people can a scissor lift carry?
Most electric scissor lifts will have a lifting capacity of around 200kgs which should allow for x2 average sized workers. Some larger rough terrain scissor lifts can have lift capacities upwards of 600kgs, allowing for 6 average size workers. Reference should be made to each machine’s manufacturer’s specification sheet for the specific lift capacity, and this amount should not be exceeded for health and safety purposes.
Are Scissor lifts cage collapsible?
Largely speaking, the guard rails on scissor lifts are partially, if not fully collapsible. Please refer to the manufacturer’s specification sheets of each machine for further details.
Where can I store a scissor lift
Both diesel and electric scissor lifts can be kept outdoors. It is not recommended that diesel scissor lifts are kept in confined internal areas due to the emissions, but electric scissor lifts are fume free so can be stored internally. Well ventilated or ‘open’ internal spaces such as barns maybe suitable if you wish to keep a diesel scissor lift inside, this advice applies to all cherry pickers.
Are there rough terrain scissor lifts?
Yes, most access platform manufacturers have rough terrain scissor lifts included in their range. These tend to be larger, diesel powered lifts, although electric models are available, and are fitted with rough terrain tyres and outriggers for increased stability.
Can I use my Electric scissor lift outside?
Certain models of electric scissor lift are suitable for use outside within their own guidelines. It is essential that the manufacturer’s operator guide is consulted before operating an electric scissor lift for outdoor applications to see if the machine is suitable and what its restrictions are.
how many people can a scissor lift carry?
Most electric scissor lifts will have a lifting capacity of around 200kgs which should allow for x2 average sized workers. Some larger rough terrain scissor lifts can have lift capacities upwards of 600kgs, allowing for 6 average size workers. Reference should be made to each machine’s manufacturer’s specification sheet for the specific lift capacity, and this amount should not be exceeded for health and safety purposes.
How much weight can scissorlift extension can take?
If a scissor lift has an extension deck on the cage, as standard, it will not be able to support the full lift capacity solely on the extended deck. The manufacturer’s operator guide and spec sheet should be consulted for each machine, and capacities should be strictly adhered to.
Why are outriggers on scissor lifts?
Outriggers are small legs that a scissor lift uses to brace itself against the ground. Many scissor lifts do not need them, but for models which reach very high, like the Skyjack 9250 (S50D - 50ft diesel scissor lift) they are required. You can see them at the corners of the 9250 in this large picture.

Because the Skyjack SJ9250 reaches very high - just over 17 metres - it is safer to have outriggers providing a stable footing on the ground instead of the wheels. Although the wheels are foam filled, so stronger than wheels filled with pressurised air such as car wheels, they're still not as strong and stable as legs. When the wind is gusting against the platform when it's all the way up, you don't want what's holding the scissor lift steady to move in any way, as the movement is accentuated due to the height of the machine. Outrigger legs hold the machine rock steady, when the slight compression of wheels would cause movement.

Outriggers are quick and easy to set up, and the Skyjack models have independent levelling outriggers, so each leg can be set to the perfect height for the ground you're on so the scissor lift is level. This means if you're using it on rough ground like you find on a building site, you can adjust each leg to the perfect height even if they're all on different lumps and bumps.

Will a scissor lift fit through a doorway?
Many of the smaller electric scissor lifts designed specifically for internal use can fit through a standard single doorway. Some of the slightly bigger electric machines can fit through standard double doors. However, any diesel or rough terrain scissor lifts are not designed to fit through standard doorways. All dimension measurements and diagrams are available on the machines specification sheet.
What are benefits of scissor lifts
Scissor lifts are very versatile and can be used in a number of applications, which makes them a flexible piece of machinery. They come in a large number of models and sizes so that you can select the most suitable one for your application. They can be used both indoors and outdoors, with electric and diesel options, units are availiable with non-marking tyres.

Scissor lifts are easy to move into position and quicker to set up than scaffolding or work towers as well being simple to operate. The platform can be lowered and stored taking up very little space when not in use. Smaller models can be used to gain access in very small spaces. On larger models with larger decks and higher safe working loads (SWL), several people can work on the platform at a time; larger size machines have the capacity to have a number of people & tools on board.

What is the difference between scissor lift and a cherry picker?
A scissor lift is a platform that can go up and down vertically in one plane, and has no or very little outreach (unless the unit has a slide out deck).

An articulated cherry picker can go up and down, but with a greater range of movement and outreach due to hinges on the boom, so they can articulate up and down over obstacles. A telescopic cherry picker usually is quicker in operation to reach height, but does not have articulation or 'up and over' capacity.

Which scissor lift do I need?
There are many types of scissor lift available depending on the space available, height required and application.
What tyres can be used for self propelled booms?
Rough terrain or self propelled booms designed for outside use, usually come fitted with foam filled tyres as standard. Bi-fuel or electric machines, intended for internal and external applications, will often have solid rubber tyres fitted.
What drive options are available on self propelled booms
Manufacturers offer variations such as 2 or 4 wheel steer, and drive options such as 2 or 4 wheel drive.
What gradient can a self propelled boom operate on?
A self propelled boom’s rough terrain or gradient capabilities are strictly machine specific. The most popular self propelled boom’s gradeability varies from 20% to 45%.
What is flyboom jib?
A fly boom / jib is an additional section of boom, usually a couple of metres in length between the main boom and cage. Fly booms can have a variety of degrees of movement both horizontally and vertically, allowing the operator to position the cage with increased precision.
What is the difference between articulated and telescopic boom?
A telescopic boom has 2 or more sections that slide out from each other, forming a straight boom. For this reason, they are also commonly known as ‘straight sticks’ and can offer large working heights and horizontal outreach. Articulated booms have a minimum of one hinged joint or ‘knuckle’, enabling the boom to bend. This increases manoeuvrability and creates the ability to have ‘up and over’ clearance.
What is Out Reach?
Outreach is the horizontal distance that a self propelled boom or truck mount can reach across, and is measured from the centre of the machine, usually in metres.
Can you get a hybrid or a bi-fuel machines?
Certain manufactures offer a variety of power options on some of their machines. Where available, a bi-fuel combination of a diesel or petrol engines with chargeable batteries allows a self propelled boom to be used indoors and out. Hybrid power is becoming increasingly available from manufacturers as this can significantly reduce emissions, down time and fuel costs.
What is a truck mounted cherry picker?
Essentially this is a HGV truck with a cherry picker mounted on the chassis that can reach high heights safely. These machines usually have stabilisers and offer great versatility and are suited to a wide range of maintenance and heavy duty tasks. The cherry pickers are also a big benefit for when you are working on multiple sites when you need to get to and from site quickly.
Working on the public highway
If your task involves using a platform in an area used by other vehicles or pedestrians, for your own safety and the safety of anyone who could be affected by your work, you must ensure that the whole of the working area is barricaded off by using cones, warning signs, flashing beacons etc.
What is a spider lift?
Tracked boom lifts - also commonly referred to as spider lifts - are a working at height solutions that reach out as well as up on uneven or sloping ground. Spider lifts achieve this by using outriggers, or stabilisers, which level the chassis to enable lifting even on challenging terrain operating by either electric or a diesel motor. The lifts are also a big benefit due to their light weight and compact size, meaning they can operate inside buildings and only need a single doorway or gateway to gain access.
Do I need a license to operate a spider lift?
Yes you do need a license to operate a spider lift. The IPAF 1b category covers the safe use of Static Booms which generally have outriggers such as the spider lift. Our training division UTN Training offer this course.
Do I need a license to operate a truck mounted cherry picker?
You can drive a 3.5 tonne cherry picker on a standard full driving licence. If you passed your test and received your driving licence before 1994, you can drive vehicles up to 7.5 tonne. If you're not licensed, you won't be covered by your insurance, so it's very important to be sure if you are. The Gov.UK website has a very helpful tool to tell you what vehicles you can drive.
What training do I need to use a scissor lift?
In order to operate a scissor lift, you will need to have category 1a/3a IPAF training depending on your requirements. We can provide training in just the area you require, or we can provide IPAF training for 2 subjects, which will qualify you to operate machines that fall into the 1a, 1b, 3a and 3b categories, such as a cherry picker.

AFI deliver industry leading training and are recognised as one of the leading IPAF training providers in the UK. We offer training through UTN Training.

Do I need to wear harness in a MEWP?
The use of harnesses in scissor lifts is strictly site & risk assessment specific.
Do I need to wear a harness in a scissor lift?
The International Powered Access Federation’s (IPAF) official statement on the use of harness in scissor lifts is as follows, as per the IPAF Operators Safety Guide: ‘It is not normally necessary for personnel working from a vertical lift to wear fall protection equipment, other than in exceptional circumstances.’
Do I need to wear a harness when using a powered access platform?
Whilst there is no legal requirement to wear a harness, both the International Powered Access Federation (IPAF) and the Health and Safety Executive (HSE) strongly advise and recommend that a full body harness complete with a short restraint lanyard is used when working from a vehicle mounted boom or self-propelled boom type mobile elevated work platform (MEWP). You can speak to our team if you need to purchase a harness from us.
Unfamiliar with the MEWP machine you've hired?
If you need to familiarise yourself with any of our machines before use please visit our range of familiarisation videos with the aim of taking you through the Familiarisation procedures that need to take place before operating the MEWP, and the Emergency Lowering procedure should you need to use it. You will also find these familiarisation videos on AFI order confirmation emails.

Alternatively, the user can also refer to the MEWP’s operator’s manual contained within the plastic box within the cage of the MEWP.

Do Wilson Access offer long term truck mounted cherry picker hire?
Offered on our self-drive truck mounts, we offer competitively priced reduced hire rates. There are a number of benefits to our long term hire plan. Fixed, easy monthly payments mean no capital outlay, increasing your cash flow. All mandatory safety inspections are managed by us so you can avoid costly maintenance bills. This is ideal for multiple site locations. At the end of the contract you can choose to return the machine or replace with another machine or purchase.
What applications are mounted platforms good for?
Track mounts/spider lifts are ideal for soft terrain applications but need to be transported via a lightweight towable trailer for multi-sites. They are also useful for external applications such as tree surgery, as well as internal applications including atriums and shopping centres.
Do you have finance options?
Looking to buy an access platform then we have a range of options available including contract hire and hire purchase.
Is there a legal requirement for MEWPs to be inspected?
The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) place duties on people and companies who own, operate or have control over lifting equipment. It is a requirement of the LOLER 1998 that all lifting equipment is fit for purpose and under goes a periodic 'thorough examination' to LOLER standards every 6 months – this is the LOLER certification. You can view a machines LOLER quickly via the AFI Online Portal.

How do I service and maintain my cherry picker?
Our team are experts in servicing and maintaining cherry pickers. We offer comprehensive service and maintenance packages and LOLERS to ensure your machines are legal and compliant and your workers can safely work at height. We can also cover breakdowns at an agreed additional cost.
What are benefits of buying a used cherry picker from us
Our highly trained engineers are on hand to maintain, inspect and repair machines.

Various finance options available

Pre-delivery inspection as standard

6 month LOLER as standard

30-day warranty as standard*

All machines are serviced and maintained to stringent UK standards

Service & maintenance agreements available

How often does a cherry picker need to serviced?
If you own your own machine it should be serviced as per the manufacturer’s recommendations, which can be found in the service manual that is supplied with the machine.
How much does an IPAF course cost?
We have a wide range of IPAF courses available to book today including the popular IPAF Operator 2 Subjects 3a 3b, for best prices please check our late availability section
Where can I carryout my Training?
We have training centres nationwide from 21 locations, however we can also carry out training on customer’s sites, providing you have the correct requirements.
How much does a PASMA course cost?
We have a wide range of PASMA courses available to book today including the popular PASMA Tower for Users, for best prices please check our late availability section
Who Should Attend PASMA Training?
Anyone who wishes to use, move, or inspect an alloy tower for working at height.
Can you help me with exam answers during the course?
As part of the accreditation process we need to ensure that we follow the correct delivery criteria. In many cases this means that a delegate will need to work independently during an exam and we would be unable to help answer a question. However, our trainers have many years of experience and we ensure you are ready to sit exams, take tests or work independently. 98% of our delegates pass the first time.
Do I need an account to book a training course?
No you don't, we can either open a credit account (subject to credit check) or we accept all major credit and debit cards (except American Express).
What accredited courses do you do?
We have a range of courses accredited by IPAF, PASMA, IOSH, NEBOSH & CITB.
What do I need to provide if I want to carry out course at my own site?
We would require a classroom that accommodates all trainees, a practical area big enough to use the machine to its full capability, a parking space for our Instructor and either the machines or the tower. If you do not have the machines available, they can be hired through our hire desk and if you require a tower our training team can assist you.
What do I need to wear?
It will depend on the training you are doing. If it's a practical course you will be expected to wear appropriate clothing and PPE, this will include Hi-Vis, hard hats, work boots etc. Wear clothing that's appropriate for the course so jeans, work trousers, t-shirts are fine – however please be aware of the weather and be ready for cold or heat – coats and gloves or long-sleeves and sun protection are advised. Classroom delegates will need to be comfortable so smart casual is advised.
What proof of training will I receive on the training day?
An IPAF Log Book is issued on successful completion of the IPAF training course. On all other courses, we can provide written confirmation on letter headed paper to say that you passed your training course.
What safeguarding measures are UTN Training taking against Covid-19?
We have worked tirelessly to ensure the safety of our team and customers whilst visiting our sites for training. We have implemented COVID secure measure at all of our training centres in line with the latest government guidance.
Where do you run Health & Safety training?
We have 20 training centres throughout the UK and we can also offer training on your site.
Do you run Health & Safety courses on the weekend?
We can run weekend and out of hours Health & Safety courses on request. These are run at our training centres or onsite, however there is an additional charge for these courses.
What is Working at Height training?
Work at height means work in any place where, if precautions were not taken, a person could fall a distance liable to cause personal injury. Working at height training can be conducted at your work site or off-site at one of our training facilities and is focused on fall prevention rather than fall arrest. It is designed to equip delegates with the knowledge and skills to safely work in any height situation, primarily being aimed at general construction, maintenance or other work situations where work is conducted in a place where a fall from one level to another is possible.
Can I pay online?
We offer online credit card payment, you simply check out as a guest, on the login page, click 'Check Out as a guest' that appears below the login form.
If I book a course tonight and it starts tomorrow morning, how do I know where to go and what time to arrive?
You will receive an automatically generated email with all the information you need. You will also be asked to read the 'Pre Course Details' which gives you plenty of information before you get to us. Our team of trainers are there to guide you through your training, and if you need anything they will help.
Do I have to have a digital licence?
No, IPAF still offers a physical printed PAL Card and certificate. If you require a PAL Card and/or certificate this will come at an additional cost, please speak to our training team when booking your training. You can link your IPAF issued licence and get a digital version if you choose to download ePAL in the future.
Does the ePAL display from where I completed my training?
ePAL displays the training centre that provided your training for that licence or qualification. If you complete additional training categories and these are added to an additional licence, it will show the most recent training centre.

Check out courses we currently offer at UTN Training.

How do employers show proof and keep records of their employee's records?
The employer will receive an emailed copy of the certificate and card, so that they can keep a record of their employees training.
Is this App available for both Android and iOS?
The App is available on both iOS and Android. The ePAL App is only available through the Google Play store and is not available on Huawei's AppGallery store.

Please find below links to download the ePAL App:

Apple App Store

Google Play Store

What information does the ePAL App contain?
The ePAL App contains all your operator information, a digital logbook, as well as best practice tips and advice.
What is ePAL?
ePAL is the name of IPAF's new mobile phone app through which the PAL Card, and many other operator-focused features, can be accessed. It contains all your operator information, a digital logbook, as well as best practice tips and advice, and is available on iOS and Android.
What is the benefit of completing the Operator's logbook?
If you or employees complete at least 60 entries over the 5-year period, 10 of which must be in the 12 months prior to the renewal course date, you can save time and uptake the IPAF operators’ renewal course.
What is the purpose of the Operator's logbook?
The log book is an Operator’s record of machine usage/experience. The printed log book has been replaced with the digital log book through the ePAL App.
Will the ePAL card notify me when my licence is expiring?
Users of the ePAL App will be notified when their licence is expiring.
Do I need training to operate a MEWP?
It is important that operators are competent and have received the appropriate training for using a MEWP. Through our sister company, UTN Training, we offer IPAF courses from our depot network across the UK. IPAF training is designed to enable operators to safely and proficiently manoeuvre, drive and position the MEWP.

Familiarisation of the equipment in use is critical as a key factor in MEWP operator accidents is a lack of familiarisation about the machine. The operator’s manual should be supplied with all MEWPs and available to operators. Operators should be familiar with the manufacturer’s guidance, the features and control functions of the specific model of MEWP being used and have knowledge of the operation of safety devices and emergency lowering procedures. Each machine can have different controls and emergency procedures, so it is important to be familiar with the machine before each use. We offer familiarisation videos for operators to watch prior to using the machine, these videos are available for all machines in our fleet and can be viewed here.

Working at height is a high-risk activity and a proper site specific risk assessment should be carried out prior to using the machine. Working on a gradient, wet or rough terrain will affect the choice of equipment, so we recommend that you discuss this with us before you hire.

Can I be Trained at the weekend or overnight?
Yes, we can do weekend training or out of hours, there is an extra supplement payable. Please give us a call to discuss further.
Do I need training to operate a self propelled boom?
By law, anyone working at heights or in this case, operating self propelled boom, must under go training as per the Working at Heights Regulations 2005 & The Health and Safety at Work Act 1974. We strongly recommend any operator using self propelled booms hold an IPAF category 3b license. Please contact us for further information.
How Long will it be before I receive my card
We endeavour to issue cards within 7-14 days
What does IPAF 3a and 3b course cover?
IPAF 3a Operator training covers the safe use of Mobile Vertical machines generally called Scissor Lifts. The IPAF 3b Operator training covers the safe use of self-propelled booms and may also be referred to as articulated or telescopic booms.
What training do I need to use a cherry picker?
In order to operate a cherry picker, you will need to have category 3b IPAF training for mobile booms and 3a (mobile vertical) IPAF training for scissor lifts. We can provide IPAF training, which will qualify you to operate machines that fall into the 1a, 1b, 3a and 3b categories, most individuals take the standard IPAF 2 subjects (3a 3b) operator cours. However, we also offer IPAF 1b training for truck mounts, spider lifts and training.

If you have previously been IPAF trained, we also provide refresher IPAF training.

AFI's industry leading training division are recognised as one of the leading IPAF training providers in the UK. UTN Training provides accredited IPAF training and PASMA Working at Height training from 20 training centres throughout the UK.

What training do I need to use a mounted platform?
In order to operate a cherry picker, you will need to have category 3b IPAF training. We can provide training in just the area you require, or we can provide IPAF training for 2 subjects, which will qualify you to operate machines that fall into the 1a, 1b, 3a and 3b categories, such as a scissor lift (3a).

If you have previously been IPAF trained, we also provide refresher IPAF training.

AFI's industry leading training division are recognised as one of the leading IPAF training providers in the UK. AFI Training provides accredited IPAF training and PASMA Working at Height training from our 20 dedicated training centres throughout the UK.

Can you do Working at Heights online?
Yes. We have several courses that offer working at heights online or eLearning. IPAF MEWP Operator eLearning is available for all MEWP categories (1a, 1b, 3a, 3b). We also offer the IPAF MEWPs for Managers training online
DO you do an advanced IPAF Training course?
We run an advanced course called IPAF PAL+. This is aimed at furthering a MEWP Operators skills.
How Can I check if my IPAF card valid?
You can do that here on IPAF's Verify PAL Card page
How Can I Contact IPAF direct
You can phone IPAF on 01539 566 700 or email them on
How Long does my IPAF qualification last?
The IPAF PAL Card lasts 5 years.
How Long is the full IPAF course?
Our IPAF Full Course is a full day (approximately 8.00am until 3.30pm depending on delegates’ experience).
How Many people can attend IPAF course?
We can book a maximum of 4 people if you are booking a double category course or 6 people if it is a single category course.
How much is a Working at Heights training course?
Our working at heights course range from IPAF MEWPs for Managers online up to IPAF Competant Assessed Person. Get in touch today to find out more.
What is IPAF category 1b?
IPAF 1b is the category for static boom platforms. This includes truck, van, trailer and track mounted platforms.
What is IPAF category 3a?
IPAF 3a is the category for mobile vertical platforms. This includes scissor lifts and mobile vertical personnel platforms.
What is IPAF category 3b?
IPAF 3b is the category for mobile boom platforms or self propelled booms.
What is IPAF category PAV?
IPAF PAV is the category for push around vertical platforms. This is a type of static vertical platform that would be pushed into position before elevating.
What is the price of IPAF course?
Our prices are listed on the page for each course on our website, however we have plenty of special offers running throughout the year so don’t forget to stay connected via our facebook, twitter and linkedin pages. Alternatively get in touch via our contact page, call 0330 134 0201 or email to
How Long does my PASMA qualification last?
The PASMA Card lasts 5 years.
How Long is the PASMA tower course?
Our PASMA Tower course’s are a full day (approximately 8.00am until 3.30pm depending on delegates’ experience).
What is PASMA Training?
PASMA training is designed to ensure safe assembly, movement, and disassembly of mobile access towers used when working at height. PASMA training also covers people who wish to inspect mobile access towers for safety purposes.
What is PASMA?
PASMA stands for "Prefabricated Access Suppliers and Manufacturers Association" – a bit of a mouthful, but their work is incredibly important. They help to standardise the construction of alloy towers throughout the world and set stringent guidelines to ensure minimal customer injury. Not all accidents can be avoided, but PASMA, like IPAF, do important work to ensure that this is as infrequent as possible.
How do I choose a Construction training course?
Firstly determine your goals, and then thoroughly research courses you feel will help you reach these goals. If you want any further help or would like to discuss your options further, you can talk to our friendly team via phone, email or live chat.
What Construction Management courses do we offer?
We provide Health & Safety training fincluding:

  • CITB SMSTS course - Site Management Safety Training Scheme
  • CITB SMSTS course - Site Management Safety Training Scheme Refresher
  • CITB SSSTS course - Site Supervisor Safety Training Scheme
  • CITB SSSTS course - Site Supervisor Safety Training Scheme Refresher

What is a Construction Safety course?
A construction safety course such as CITB courses provides the building, civil engineering and allied industries with a range of courses for people seeking to develop skills in this area.

Our CITB courses range from the one-day Health and Safety Awareness course to the five-day Site Management Safety Training Scheme. There are also refresher courses to make sure that workers are keeping up with the latest practices to be safe on the job."

Do you offer Chapter 8 training?
The Signing, Lighting and Guarding NRSWA course lasts for one day and can also take place as part of the five-day New Roads and Street Works course. The version of this course for Operatives is classed as Unit 2, but can also be known as Chapter 8, due to it being referred to in Chapter 8 of the New Roads and Street Works Act 1991.
What is a Health and Safety course about?
The purpose of health and safety is to protect workers, contractors, customers and the public. As an employer and employee we all have a duty of care under the Health and Safety at Work Act 1974 but more than that, it's good business practice to adhere to health and safety laws. Accredited health & safety courses provided by IOSH and NEBOSH provide best practices in keeping everyone safe.
Are Ladder Association courses right for me?
Putting an employee or colleague through a Ladder training course offers peace of mind that they will be able to work safely on ladders, and the Ladder Card and certificate given on completion helps them prove it.
How Many people can attend a Ladder course?
We can book a maximum of 8 people on a ladder course.
What is Ladder Safety Training?
Since 1947 the Ladder Association has been the hub of knowledge for ladder training and guidance. The Ladder Association training courses cut through all of the workplace confusion around what is and isn’t allowed when working at height on a ladder and stepladders.

The Ladder Association is the voice of the industry and promotes the highest standards and competence, while working with major bodies such as the Health & Safety Executive.

What is the price of a Ladder training course?
Our prices are listed on the page for each course on our website, however we have plenty of special offers running throughout the year so don’t forget to stay connected via our facebook, twitter and linkedin pages. Alternatively get in touch via our contact page, call 0330 134 0201 or email to
Why take a Ladder Training course?
Fatal injuries in the workplace have remained level in recent years but falls from height is still one of the biggest causes. The ladder association training courses cover essential information in the safe use of ladders, ladder standards, hazards and the law.
Why UTN for Ladder Training course?
Whether you are a frequent or occasional ladder user, do you know how to use them correctly? Do you know when it’s right to use a ladder, which type of ladder to use, how to store and inspect them and how to identify hazards when using a ladder.

For more information on our range of Ladder Training courses click here.

For more information on Ladder Association visit:-

Should have undertake a NEBOSH or an IOSH course?
NEBOSH courses are aimed at professionals who are seeking a career in health and safety management.

IOSH courses are aimed at employees and managers who don't have specific responsibility for health and safety or are working in a lower-risk industry but benefit from having a good understanding of best Health & Safety practices.

How much is a Mental Health First Aid training course?
Our mental health first aid courses range from the Mental Health Awareness half day course to the MHFA Adult Mental Health First Aid 2 day course. Please get in touch to find out more.
What does a Mental Health First Aid course involve?
A mental first aid course prepares delegates to be a point of contact for an employee or colleague who is experiencing a mental health issue. This interaction could range from having an initial conversation through to supporting the person to get appropriate help where needed.
What training do I need to operate a cherry picker?
You need to pass a course certified by IPAF to work with cherry pickers, and they'll issue you with a 'PAL card' which shows what sort of course you've passed and what types of access platform you can operate. Wilson Access provides a full range of IPAF working at height Training Courses through our sister company UTN Training. It is your responsibility to ensure you or your employees are trained adequately and are able to operate the access platform you are hiring in a safe, efficient and competent manner.
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