MEWP Service Level Pledge
Our MEWP Service Level Pledge ("SLP") whereby we are committed to fulfilling orders on over 85% of our fleet within the specified time.
We have upgraded our MEWP Service Ledge Pledge where we are committed to fulfilling cherry picker orders through ongoing efficiencies we have implemented:
24 Hours – Representing over 50% of our machines
48 Hours – Representing a further 25% of machines
72 Hours – Representing a further 10% of machines
This pledge applies to deliveries within 40 miles of our nearest AFI depot.
Orders automatically accepted for a 72-hour turnaround for 85% of our fleet
Specialist powered access support or service orders, i.e. generators, may take longer
All machines covered are flagged
You can place your orders online 24/7/365
Hires over 20+ days SLP
Hiring our machines for a minimum of 20 days might save you money compared with hiring on weekly basis. If you hire any of the below machines for 20+ days, we can offer next-day delivery*.
* Cut off time for next day delivery is 3.00 pm after which the delivery will be guaranteed for the day after tomorrow.
What machines are covered within our 24-Hour, 48-Hour & 72-Hour MEWP Service Level Pledge
Machines covered are as follows:
Platform Height Masts Scissors 10ft / 3 Meters BM10 N.A. 12ft / 3.5 Meters N.A. S12E 15ft / 4.5 Meters BM15E S15E 19ft / 6 Meters N.A. S19E 26ft / 8 Meters NA S26E 26ft / 8 Meters N.A. S26NE 32ft / 9.5 Meters N.A. S32E Platform Height Booms Scissors 30ft / 9 Meters BA30NES N.A. 34ft / 10.5 Meters BA34NBS N.A. 39ft / 12 Meters N.A. S39NE 45ft / 13.5 Meters BA45DS N.A. 51ft / 15.5 Meters BA51DS N.A. 60ft / 18 Meters BA60DS N.A. 63ft / 19 Meters BA63DS N.A. 80ft / 24.5 Meters BA80DS N.A.
Off-hire Service Level Pledge
AFI is committed to ensuring customer satisfaction - as such, when you off-hire online or through the AFI App, your off-hire date will be automatically accepted, and we will collect the machine!
The equipment must be left in a safe and secure place and be accessible for collection
AFI-Uplift reserves the right to inspect the machine for damage before final confirmation of the off-hire
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