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    Van Mount Service Level Pledge

    The Van Mounted service level pledge ("SLP") from Facelift is committed to fulfilling orders on the majority of our Van mounted fleet within 15 days from when an order has been placed.

  • What does our Van Mount SLP cover?

    AFI20 orders for Van mounts can be confirmed with the customer immediately providing there is 2 weeks’ notice of the delivery date.

     

    Important: Points to note

    Orders requiring specific features (i.e. Generator) or delivery conditions will require.

    checking with the Hub before accepting the hire.

    Multiple machine orders will require liaison with the Hub.

    1. ·        Excludes rehire companies

    2. ·        All machines covered within our pledge are flagged with a 15 days, as well as being listed below

    3. ·        These hires are working height specific and not model specific

    4. ·        Orders placed AM for AM delivery, and orders placed PM for PM delivery. 

     

    What machines are covered in our Service Level Pledge?

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  • Vans can only be returned to a self-drive centre at the 6 locations detailed below. Failure to adhere to this condition will mean that the van will remain on hire until it is received back at one of the nominated self-drive centres.

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  • Machines with a guaranteed 15 days delivery include the VM12 and VM13.5 Van Mounts.

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  • Our RAC cover is 24/7 (chassis only). If the boom section breaks down the nearest AFI engineer can come to inspect the machine. If the Van is located over 35 miles away from the nearest depot then the customer must bring it into the nearest AFI depot for inspection.

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  • Vans can only be returned to a self-drive centre at the 6 locations detailed below. Failure to adhere to this condition will mean that the van will remain on hire until it is received back at one of the nominated self-drive centres.

  • These locations are as follows

    1. ·        Wakefield

    2. ·        Liverpool

    3. ·        Birmingham

    4. ·        London South

    5. ·        London East

    6. ·        Winchester